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FAQ |
Security and Privacy
Is SeeMyRadiology.com secure?
What is HIPAA?
Who can see my medical images?
Is the DICOM upload feature secure?
Is SeeMyRadiology.com FDA approved?
Login and Registration
Why do I need to accept the terms and conditions? HIPAA? BAA?
I am having problems logging into SeeMyRadiology.com?
Why do I need my NPI number?
Uploading and Viewing
Can I upload my medical images?
How can I automate image routing to the cloud?
Can I upload any file type to attach to my medical images?
How can I view my medical images?
Can I view the files I upload?
Building Contacts
I can’t find my physician.
My hospital/imaging facility is not listed.
How can I connect to patients, physicians, and other institutions?
Requesting and Sharing Images
How do I request a medical image from a facility?
How can I share my medical image with a physician, patient, or imaging facility?
Messaging and Notifications
Are my messages secure on SeeMyRadiology.com?
What are notifications?
Account Settings
How do I change my password?
Can I update my user profile?
Medical Imaging questions
What type of medical images work with SeeMyRadiology.com?
What is DICOM?
Security and Privacy
Is SeeMyRadiology.com secure?
Yes. All SMR servers employ industry standard secure socket layer (SSL) encryption technologies to ensure that all communication between your browser and our servers cannot be intercepted by a third party.
What is HIPAA?
The Health Insurance Portability & Accountability Act of 1996 (HIPAA), Public Law was passed by Congress:
- To improve portability and continuity of health insurance coverage in the group and individual markets
- To combat waste, fraud, and abuse in health insurance and health care delivery
- To reduce costs and the administrative burdens of health care by improving efficiency and effectiveness of the health care system by standardizing the interchange of electronic data for specified administrative and financial transactions
- To ensure protecting the privacy of Americans’ personal health records by protecting the security and confidentiality of health care information
Who can see my medical images?
You have access controls over your or your institutions medical images. No one can see your exams, unless you grant them access.
Is the DICOM upload feature secure?
Yes. All DICOM uploads also employ secure socket layer (SSL) encryption technologies.
Is SeeMyRadiology.com FDA approved?
Yes. Filed under Neurostar Solutions (SeeMyRadiology.com Parent company) FDA filing number is 038447913
Login and Registration
Why do I need to accept the terms and conditions? HIPAA? BAA?
This is needed to protect SeeMyRadiology.com from fraud and abuse. It protects provider to patient confidentiality.
I am having problems logging into SeeMyRadiology.com?
Make sure you have the correct username and password. If the problem continues, click “Forgot your password” on the login page to reset your password.
Why do I need my NPI number?
NPI numbers only apply to imaging facilities and physicians. Only those listed in the NPI database can create accounts.
Uploading and Viewing
Can I upload my medical images?
Yes. You can upload DICOM images to your repository or another patients/physicians/facilities repository if granted.
How can I automate image routing to the cloud?
Imaging facilities can use the SeeMyRadiology.com onsite gateway router for auto-routing to their section of the cloud. It connects to PACS/modalities via DICOM on your local area network and routes the exams with lossless compression over a secure network.
Can I upload any file type to attach to my medical images?
Yes. You can attach word, .pdf, jpeg, giff, tiff, excel, etc to your medical images.
How can I view my medical images?
There are two types of online viewers provided on SeeMyRadiology.com. The basic viewer provides a quick jpeg preview of all images. The advanced java viewer is a full function diagnostic thin client viewer with image streaming capabilities.
Building Contacts
I can’t find my physician.
Make sure you have the physician practicing city and state correct before performing a search under “Add new contacts”
My hospital/imaging facility is not listed.
Make sure you have the correct facility name, city, and state before performing a search under “add new contacts”.
How can I connect to patients, physicians, and other institutions?
You can invite a patient, physician, or facility to join your healthcare network on SeeMyRadiology.com. You can also search for and find users that are already members of SeeMyRadiology.com and invite them to become a part of your network.
Requesting and Sharing Images
How do I request medical images from an imaging facility?
You can request medical images from an imaging facility by clicking on the “request images” link. Search for the facility of choice and fill out the request form. An email notification will be sent to the facility with your request.
How can I share my medical images with a physician, patient, or imaging facility?
You can share medical images with an imaging facility, physician, or patient by clicking on the “share images” link. Search for the imaging facility, physician, or patient and simply click share images.
Messaging and Notifications
Are my messages secure on SeeMyRadiology.com?
Yes. SeeMyRadiology.com does not send your message body to your email recipient. Rather, we send a web link pointing to your message which can only be viewed after the email recipient logs in to SeeMyRadiology.com.
What are notifications?
Notifications are features in SeeMyRadiology.com that notify you when a medical image is uploaded, shared, or requested by another user. Also, any secure message, or invitation will initiate a notification.
Account Settings
How do I change my password?
You can change your password through account settings at any time.
Medical Imaging questions
What type of medical exams work with SeeMyRadiology.com?
SeeMyRadiology.com handles all medical imaging exams as long as they’re in the DICOM format.
What is DICOM?
Digital Imaging and Communications in Medicine (DICOM) is a standard for handling, storing, printing, and transmitting information in medical imaging.
